Coast to Coast Debt Collections : Campbelltown : Macarthur : Sydney

"Coast to Coast Debt Collection Agency has been associated with AGL Retail Energy for almost 17 years.

AGL consolidated their Operational business to one location in 2006 and with that came a revamp of its Mercantile Engagement model. Unfortunately due to one of the preferences being for a Mercantile Agency with a Melbourne based head office, Coast to Coast could not be considered.

Despite this, given the relationship we had with Coast to Coast and the historical returns we had received, we allowed them to retain accounts that had not been finalised.

To their credit, Coast to Coast has continued to deliver to the levels historically achieved and certainly meeting/exceeding expectations.

Prior to the re-modelling we were averaging monthly referrals to Coast to Coast of $150k, at an average of around $400 per account.

Recovery rates, 3 months post referral consistently averaged 38% - 41%. This not only exceeded expectations but was consistently the best result across the three Mercantile Agencies that shared AGL's NSW Gas portfolio.

Services provided by Coast to Coast extend past Recovery activity as they willingly and effectively got involved in representing AGL in Legal matters and private investigations.

Furthermore they demonstrated an understanding of the value of

I would highly recommend Coast to Coast Debt Collections and would be happy to field any calls to elaborate further on any matters."

Yours Faithfully

Derek Cavalot (03) 8633 6184
C & I / Recoveries Manager - Income Operations
AGL Retail Energy Limited

"Lean & Haywood have used the services of Coast to Coast Debt Collections for the past 10 years. During that time we have had reason to refer numerous debts to Coast to Coast. On every occasion they have been successful in recovering the debt in an efficient and professional manner. The staff of Coast to Coast are well trained and diligent and have been able to collect debts which had proved impossible for our accounts staff to collect.

I would have no hesitation in recommending the debt collection services of Coast to Coast to other businesses."

Julie Butta CPA
Business Manager & Company Secretary
Lean & Haywood Pty Ltd

"Speed-e-gas (NSW) Pty Ltd has had an association with Coast to Coast Debt Collections since 2004.

David and the friendly team have been handling all of our debt collection during this time with great results"

"They have always conducted themselves in a courteous, friendly and very approachable manner and are results driven.

I would highly recommend Coast to Coast Debt Collections to any business who are seeking that extra service from an agency"

Yours Faithfully
Shane Browne
Accounts Manager
Speed-e-gas (NSW) Pty Ltd